Business Operations Services: Warehouse
Management, Technical Support, Order Tracking & Inventory Management
Warehouse Management
Depending on the size and requirements of a company some warehouse management tasks can be Outsourced. This service includes Co-ordination between Multiple Warehouses, Stock updating and verification, Logistics Management and Allocation, scheduling drivers etc.
Technical Support
Most organizations that have this department Outsource at least part of these functions. Tech Support is a department that is very important for the company, but it is more often a cost center rather than a profit center. Outsourcing technical support of a company is not only a major cost savings, but it also allows for a more skilled and educated work force to service customers. Our engineers will be trained on your specific products and services and respond to your customers’ needs in the most professional manner. They can either log the calls directly into your company’s system, or use our state of the art incident management utility and provide you with reports. This service includes many functions such as Online telephone support for customers, discussing products and services, Chat support, E-mail support, Remote login and trouble shooting, Maintaining records for analysis, Incident management, Verification of customer’s eligibility for technical support, etc.
Order Tracking
Although many companies have automated this process using software technology and the web, there are still instances that require human intervention for a pleasant experience. This service includes helping customer track orders over the phone, Logistics Management, Updating online tracking information, Co-ordination with Logistics partners etc.
Inventory Management
Although many aspects of Inventory Management are automated today using software systems, there are still functions that need maintenance by employees. This service includes Stock Verification and Updating the system, Categorization, Bar-coding, Serial Number allocation, Pricing, Price Level Management, etc.
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